Imperial County Long Term Care Ombudsman Program information provided by: Imperial County Department of Mental Health

Advocating for the protection of Residents in long term care facilities such as Skilled Nursing Facilities and Residential Care Facilities. We are designed to investigate and resolve complaints in order to protect and promote resident rights, including their rights to the highest quality of care and quality of life. We Investigate complaints made by or on behalf of the resident, Mediation with residents and family members reaching a mutual agreeable resolution to the problem, Educate residents family members and staff on what federal and state regulations require facilities to do, Witness documents such as Durable Power of Attorney for Health Care and property transfers, Elder Abuse Reporting in long term care facilities. All calls remain confidential.

Target Group:


Eligibility Requirements:

Service Wait:
24 hours

LTC Ombudsman

Record last updated: Oct 20 2014 3:09PM
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  • Karla Flores
    1331 South Clark Road
    El Centro, CA 92243
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Phone Numbers

  • I.C. Long Term Care Ombudsman Program
    (760) 339-6457


  • I.C. Long Term Care Ombudsman Program
    (760) 339-6453

Web Site


  • English/Spanish

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User Reviews

For the love of Nana and Tata
2/9/2012 9:08:28 AM

I'm always reading and hearing how this program helps out our Elders and those in special care facilities. I love to know that someone out there is looking out for others. Keep up the great work.

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